Adapt IT Recruitment

Technical Support Analyst (Software)

Location North Milton Keynes Salary Circa 20-25k
Category Permanent Jobs Type IT Jobs

North Milton Keynes - £20 - £25k

Software Technical Support Analyst required by my client to support it’s range of web based software. Ideally you should have a degree in computing or a technical subject and have a minimum of 12 months experience in a similar support role. Some knowledge of C++, API’s  ,  SQL , MS-Office and CRM systems would be beneficial. You should possess excellent communications skills, be customer focussed and a team player. On a day to day basis your responsibilities will include:-

Ensuring customer service calls are managed and resolved within agreed SLAs.

Escalation and reporting of service calls

Delivery of client training (on site and remotely)

Contact Mike King Telephone 01908 373373